FAQs
This is a list of frequently asked questions and answers regarding TrustSecure.
What is TrustSecure?
TrustSecure is a medical expense reimbursement plan designed so that eligible employers can make tax-exempt contributions on behalf of eligible employees into an account so that the employee can be reimbursed for post-employment qualified medical expenses on a tax-exempt basis.
Who administers TrustSecure?
WEA Trust has partnered with Educators Benefit Consultants (EBC), Minnesota, to administer the plan. EBC will assist with enrollment, account set-up, reimbursement of qualified medical expenses, and member or employer inquiries.
How is the money invested?
The Trust has chosen an appropriate investment portfolio in which your funds will be placed. Investment returns will be reflected in your account quarterly.
Can I review my account online?
Yes. Go to weatrustsecure.com and click on the area that says "Access your account."
Enter your e-mail address and password to access your benefits statement.
Note: EBC will provide you with your initial password. Should you forget your password or decide to change it, there are user-friendly options available on the Web site that will help you resolve these issues. If you decide to change your password, keep in mind that it must be a minimum of 8 characters and include at least one nonalphabetic character.
You will also be able to download any additional forms you need from the weatrustsecure.com Web site. If you don't have access to the Internet, you can call EBC at (888) 507-6053 for account information.
How often will I receive account statements?
You will receive an account statement semiannually. It will be mailed to your home address. Your account balance will always be available online and by telephone.
What happens to my account if I leave my job at the school district?
You will continue to have rights to the accrued funds in your account, and you may request reimbursement for any qualified medical expenses. Please note that you can never take a cash withdrawal from your account except to reimburse qualified medical expenses.
What happens to my account if I die?
If you are survived by a spouse or other IRS-qualified dependent, they may use any remaining accrued funds in the account to pay for their qualified medical expenses on a tax-exempt basis. If you have no surviving dependents, any fund balance is forfeited to the plan.
When can I request reimbursements from my account?
You may request reimbursements from the accrued funds in your account only for qualified medical expenses and insurance plan premiums under the following circumstances:
- If you leave employment.
- If you retire.
- If you are disabled.
How do I request reimbursements from my account?
To obtain reimbursement for your eligible expenses, you must complete and submit a TrustSecure Reimbursement Claim Form (PDF) along with the proper receipts (keep a copy of those receipts for your records). Your claim will be processed, the appropriate amount will be deducted from your account, and a check will be mailed to you or deposited electronically into a checking or savings account.
Reimbursements will be made in amounts of $100 or more on a monthly basis.
You also have the option of receiving reimbursement for post-employment medical insurance premiums from the accrued funds in your account. You can request to be reimbursed for these premiums automatically every month. To do this, complete the appropriate information on the TrustSecure Reimbursement Claim Form (PDF).
Is direct deposit available?
Yes. You can request that your reimbursement be deposited directly into your checking or savings account. Just complete the form in the enrollment kit called TrustSecure Direct Deposit Form (PDF) and submit it to EBC.
TrustSecure is a medical expense reimbursement plan established by WEA Trust and administered by Educators Benefit Consultants, LLC (EBC).
